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Privacy Policy

1. Introduction

Prestige Conservatories respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002. The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. Naturally, if you are not happy with this Website Privacy Policy you should not use this website.
By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

2. Types of Information Collected

We retain two types of information:

“Personal Data”
This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number. Such information is only collected from you if you voluntarily submit it to us.

“Non-Personal Data”
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

3. Purposes for which we hold your Information

Non-Personal Data:
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.

Personal Data:
We will process any Personal Data you provide to us for the following purposes:
(a) to provide you with information on our services you may have requested;
(b) to contact you if required in connection with your query or to respond to any communications you might send to us;
(c) to contact you by email in relation to news, events, services, products
and offers available within Prestige Conservatories company and other related third party offerings where appropriate.

4. Disclosure of Information to Third Parties

We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your query (in such circumstances, the third party is bound by similar data protection requirements. We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

5. Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

6. Security

Your Personal Data is held on secure servers hosted by our Internet Service Provider. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

7. Updating, Verifying and Deleting Personal Data

You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988 and 2002 we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please email us at office@prestigeupvc.co.uk
Any such data subject requests may be subject to the prescribed fee.

8. Changes to the Website Privacy Policy

Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Cookie Policy

Please note that we use “Cookies” on the Site. A cookie is a software application that tracks our users’ navigation of the Site and stores that information on their hard drives. This allows us to understand our users’ habits and preferences which enable us to customise our services for our users to provide an enhanced user experience. We may, for example, use cookies to store registration information so that you do not have to provide it to us on subsequent visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies and how to disable them altogether. However, cookies allow you to take full advantage of this website and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Further information about cookies

The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.

Monitoring and Recording of Emails and Telephone Calls

We may record telephone calls for monitoring and training purposes and to assist us in preventing and detecting fraud. By using such communication methods you are consenting to this.

Dealing with Other People

If you would like someone else to be able to deal with your policy for you on a regular basis please Contact Us. In some exceptional circumstances we may also deal with other people who call us on your behalf, with your consent. Please note that we will not reveal any credit or debit card numbers to anyone other than the policy holder.

Marketing

From time to time we would like to keep you informed (by e-mail, text messaging or other electronic means) of selected products and services available from us and our carefully chosen suppliers. If you do not wish to receive this information from us then please ensure you indicate your preference on the application screen by opting out of receiving marketing information.
If at any time you want to stop receiving emails or other electronic communications from us then please use the ‘unsubscribe’ link in the communication that we send to you.

If you would like us to remove your name from our direct marketing mailing lists then please do let us know by emailing us at office@prestigeupvc.co.uk

Amendments to privacy policy

Please note that we keep the content of this Privacy Policy under review and that, from time to time, we may amend or update the content without informing you in advance. The Website will always display the current version of the Privacy Policy. By using, or continuing to use, the Website, or otherwise requesting that we provide you with services, you acknowledge that you accept any such amendments or updates and so we recommend that you review this Privacy Policy regularly.
No amendments or updates to this Privacy Policy will affect your right to choose not to give consent to your personal information being used for our, and/or third parties’, marketing purposes, as set out above.

Contact Us

Email: office@prestigeupvc.co.uk
Post: Prestige Conservatories, Tower Court, Oakdale Road, Clifton Moor. York, YO30 4XL

Tel: 0800 292 22 44

Please be assured that we treat each enquiry with confidentiality and that we will endeavour to answer you as fully and promptly as possible. Any information provided will only be used for the purpose for which it was submitted.

0800 292 22 44

Nothing was too much trouble

Prestige were a breath of fresh air to do business with.

I can highly recommend this company.

John Hagin Selby

The result is excellent

Easy to deal with and exercised their skills to best of their ability.

Based on our experience we would thoroughly recommend Prestige!

Vince Harris Filey

Very professional approach

Friendly and polite.

Good quality product.

Left our house clean and tidy.

Gary Downing Haxby

Very good service

Gary and John were very professional, friendly and courteous.

I would highly recommend this company.

Keith Edwards Scarborough

Very happy

They finished my conservatory tiled roof in the time frame we’ve agreed and the finished results look like the work of a professional.

Sandra Keppel, Driffield

 

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0800 292 22 44